business services are not showing up for non itil users on catalog item

[learn nv]

Hi All,

We have a field on catalog form which refers the 'Service' (cmdb_ci_service) table.

When an end user with non-itil role tries to fill the form, this field does not showing up the values.

Please suggest some solution. 

[JaeggerLegane]

1. Are there any custom ACLs or BRs that you have configured on the cmdb_ci_service table?

2. Could you share a screenshot from the reference qualifier conditions of the field?

Steps:
1. Filter Navigator -> Maintain Items
2. Open your catalog item
3. Open the variable which corresponds with the service field
4. Go the tab "Type specifications" to see the reference qualifier conditions

[ahefaz1]

@learn nv ,

Can you try to give the user "service_viewer", role and check if the values are visible.

Please accept solution OR mark helpful.

Thanks,