Campaign doesn't show for non admin, even if audience is all users.

[Marta G]

Hello All

i have created a campaign in our DEV instance, which shows fine for admins, but not for other employees (fulfillers or people with no roles). 

I have checked the audience and it is for all users, with table: users and conditions ''Active is true''. there are 8000+ users in this audience, and yet if i impersonate any of them without admin rights, the campaign doesn't show. 

Any idea why?

thanks

[Pooja_Patil]

@Marta G , please confirm if users exist in the campaign targets.

Refer my answers here - 

https://www.servicenow.com/community/employee-center-forum/content-analytics-not-populating-tracked-...

https://www.servicenow.com/community/employee-center-forum/campaign-content-not-triggering/m-p/24363...

~ Pooja

Please mark this as helpful and accepted solution if applicable.

[Marta G]

Hi Patil

the two execute jobs already run on a schedule (one hour and 4 hours), but just to be safe i executed again now. No difference. i have also waited some 15/20 min hoping for some lag time

any other idea?

thanks for your help!

Marta

[Marta G · Accepted solution]

Hello Pooja, 

i have found out that the issue was that i did not publish again the campaign after changing the audience.

So for anyone facing this issue, if you change the audience do not forget to publish the campaign!