Can I edit the default Experience Feedback Survey without replacing it?

[Adriana_B]

Hello,
My team has been looking for a way to make some simple edits to the standard Experience Feedback survey that opens from a drawer on the side of our Employee Portal (recently upgraded to Yokohama). However, even with admin credentials I have had trouble finding or accessing the settings for this specific survey. 

• We want to make it mandatory to type something in the text field for whichever of the 3 feedback options an end user selects (I like something; I have a suggestion; I don’t like something) before they are able to click Submit. 

• It would be useful to display a link to our Ideas page somewhere in the Experience Feedback survey, ideally as part of the form’s response when someone selects “I have a suggestion”. 

I previously tried a workaround of replacing the whole Experience Feedback survey with a more basic survey that I built from scratch and configured to appear in the drawer, but doing this would cause new instances of the same survey to appear constantly in everyone’s My Active Items widget.

[Prinssi]

Hi @Adriana_B ,

The first requirement is easy to accomplish with some minor configuration.

Navigate to the Feedback Definitions table (sn_ex_sp_pro_feedback_definition).

All > Employee Center > Experience and Service Feedback > Feedback Definitions

Then select the record named "Experience feedback".

Under the "Feedback content" tab, set the value for the "Additional information requirement" field to "Mandatory".

For your second requirement, I'm not sure that it can be accomplished exactly as you want without customizing the widget. However, another approach is that you could create a Flow that automatically submits the comments for "I have an idea" as an Idea record.

[Adriana_B]

Thanks @Prinssi - I like the idea of building a workflow for turning "I have an Idea" comments into new Ideas behind the scenes 🙂

I tried creating a new Experience Feedback survey but the Additional information requirement field didn't display for me. Could this be some kind of permission missing from my account, or a missing update that we should install? Recently the organization updated from Washington DC to Yokohama.

[Prinssi · Accepted solution]

Hi @Adriana_B ,

I just installed Employee Center Pro on a fresh personal instance, and the field does appear for me when I have the same fields as depicted in my first picture. There aren't any additional permissions needed to see the field out-of-box.

I would recommend that you reach out to your ServiceNow Admins and ask them to check on the version of Employee Center Pro that you have. They may need to either update to the newest version, or possibly repair the current version.

Additionally, the logic that determines when that field displays is in an out-of-box Client Script called "Handle change for definition type". Your admins could check that record specifically to see if there are any customizations that have changed the form behavior.

[Adriana_B]

Thanks @Prinssi!
I talked to my admin and he installed a number of updates, including 35.0.3 which includes release notes explicitly mentioning the new option to make comments required for Experience Feedback 😄

It's great to see that I can go into the existing active OOB survey and update its Additional information requirement setting. I thought it might be similar to other settings on this page that can't be reverted once you choose them:

Problem solved - much appreciated!