Can't add User to Group that applies Admin rights

[Trish Mac]

When adding a User to a group that will add roles, the attached message comes up that a job will be run.  However, it seems to be running instantaneously as there's no delay in adding or removing a User from a Group once I've clicked Update.   I also have two groups with Admin rights.  I can add/remove the User to one of those groups with no issue however when I go to add the User to the other group, he never actually gets added.  I've elevated my privileges prior to and that doesn't make a difference either.   The problem group has a type of ITIL as it's used as an ITSM assignment group for Admins however when I remove the ITIL type in our Test environment, the issue remains.  I'm at a loss to explain why I can't add this or other users to this one particular group that applies Admin rights.  I've tried locating the job but haven't been able to find it.  I tend to think this isn't the issue anyway as I can add Users to the other group that applies the Admin role but not this particular group.  Any thoughts?

Thanks,

Trish

[Trish Mac]

I wanted to post this for anyone else having this issue.  I logged a HI ticket for this and after their teams reviewing it, the response was that this is fixed in Utah.  I ended up resolving it for myself by removing roles that had been added to the Admin group until it started working.  I don't learn what the underlying issue is that way but I just needed it to work and those roles didn't need to be associated with that Admin account in the first place, a holdover from an earlier time when less was understood.  It stopped working when we upgraded to Tokyo, now fixed.