Can Two Users update the same catalogue request?

[cloudv]

Hi,

Can two users update the same catalogue request?

So a request is submitted by an employee, filling in the employee part of the request, Then the Manager needs to fill in the manager part of the request. the manager might not be an ITIL users, hence sc_task/RITM  is not an option.

Can the same catalogue item be submitted twice?

Or can we assign a catalogue item to a user, so manager when logs into portal see a request reminder that they need to submit a request, i can then link this request to already submitted request by the employee.

[Dan O Connor]

Using Flow Designer you can setup a Request Flow where you would wait to have both Request Items submitted (from user and manager) and then from that information (retrieve variables) you could then populate a TASK. 

As part of the Flow you could trigger a notification or alert to the manager indicating they need to submit followup information to a request. 

For the manager request you can either keep it in the same form and maybe make it more relevant using UI policies etc., or maybe might be simpler to just create a specific form for the managers, controlled by User Criteria. 

Ultimately it is within Flow Designer where you will wait for both requests to arrive, before then generating the TASK to be actioned 

[cloudv]

Thanks Dan, ideally i was looking for one request submitting twice but thanks for your input for users who can make use of flow to submit two different request and then inter link them