Can you track specific views from users on news articles?

MeganCox
Tera Contributor

6 hours ago

Is there a table you can pull data from for news article content? OOB you can see how many users have viewed it, but we want the ability to see which specific user viewed it, similar to how you can see user data for knowledge article views. 

 

Any ideas?

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Huynh Loc
Mega Sage

2 hours ago - last edited 2 hours ago

Hi @MeganCox ,

No, ServiceNow does not track which specific users viewed News articles out of the box.
Only total view counts are stored for News content.

Unlike Knowledge articles (which log each view in the kb_use table), News articles do not generate per‑user records.

If you need to see which users viewed which News article, you must implement a custom tracking solution (e.g., a custom table populated via a UI Script or widget logic).

There is no OOB table you can query today to get this data

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