Can you track specific views from users on news articles?

[MeganCox]

Is there a table you can pull data from for news article content? OOB you can see how many users have viewed it, but we want the ability to see which specific user viewed it, similar to how you can see user data for knowledge article views. 

Any ideas?

[Huynh Loc]

Hi @MeganCox ,

No, ServiceNow does not track which specific users viewed News articles out of the box.
Only total view counts are stored for News content.

Unlike Knowledge articles (which log each view in the kb_use table), News articles do not generate per‑user records.

If you need to see which users viewed which News article, you must implement a custom tracking solution (e.g., a custom table populated via a UI Script or widget logic).

There is no OOB table you can query today to get this data

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[Pooja_Patil]

Views are tracked as part of content engagement feature. Check out here.

[MeganCox]

I read about the content engagement. Do you know if there's a way to get notifications (as the author of the content) when there is a comment on an article? An employee commented on one of our articles and we weren't checking so we missed it for like 2 weeks. Any advice for this situation would be appreciated!

[Pooja_Patil · Accepted solution]

There are few ways to view engagement on the content - 

1. Content has related lists that show comments, reactions, view, reports

2. Content engagement dashboard - https://www.servicenow.com/docs/r/xanadu/employee-service-management/employee-experience-foundation/...

3. Notifications - https://www.servicenow.com/docs/r/zurich/employee-service-management/employee-experience-foundation/...