Can you track specific views from users on news articles?

MeganCox · 3 weeks ago

Is there a table you can pull data from for news article content? OOB you can see how many users have viewed it, but we want the ability to see which specific user viewed it, similar to how you can see user data for knowledge article views.

Any ideas?

Pooja_Patil · 2 weeks ago

There are few ways to view engagement on the content -

1. Content has related lists that show comments, reactions, view, reports

2. Content engagement dashboard - https://www.servicenow.com/docs/r/xanadu/employee-service-management/employee-experience-foundation/...

3. Notifications - https://www.servicenow.com/docs/r/zurich/employee-service-management/employee-experience-foundation/...

View solution in original post

MeganCox · 2 weeks ago

THANK YOU SO MUCH! When I was looking around how to do some of that, I found the content record for the news articles. In there, you can see the reactions and comments, but it also has the views and which user viewed them, so that helps solve my original problem, and the notification helps solve my other one!

AmandaO · 3 weeks ago

@MeganCox , this information exists in the table: sn_ce_view_list.do. It can also be found in the Content Engagement dashboard under 'Unique Views'. From that graph, you can click on a data point to 'Go to Record', which will take you to the sn_ce_view_list.do table. You can filter accordingly.