Cannot Assign Topic on Guided Self-Service Process

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07-28-2025 03:21 AM
I am trying to get a Guided Self-Service Process to be visible on the Employee Center.
I was following steps on a Video but the step where they assigned the Guided Self-Service Process to a Topic.
I created a Guided Self Set up called Application Management:
The step to add the Guided Slf Service to a topic is a step I cannot replicate, as the UI Action is hidden:
I read that I needed to assign certain roles:
wm_admin
wm_basic
playbook.write
playbook.admin
sn_hr_sp.admin
But even after assigning these roles, the option to add a topic isnt working.
I also tried to do this via the Topic > Guided Self Service Tab:
But the Guided Set up I created is not available in the selectable list of Guided Self Service Process options:
Any advise for what may be causing this to not be doable?
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07-28-2025 09:25 AM
Hi @Markell ,
Få an you please share the video that to out have located for this?
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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07-29-2025 03:02 AM - edited 07-29-2025 03:07 AM
Sure: Guided Self Service in Employee Center - ServiceNow Community
Watch from around 20:00 to see where he sets topic.