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07-25-2023 09:29 AM
We have a Content Item on the HR Catalog. When you click the catalog item from the AI search bar, it says no record found. When you click it from the catalog itself, the record is found. What could be causing this?
Solved! Go to Solution.
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07-27-2023 06:14 PM
Hi Cwillard,
Have you had a look at the URL? it might give you some clues on why it can't find the article. But this sounds like you might have better luck logging a support case.
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07-27-2023 06:14 PM
Hi Cwillard,
Have you had a look at the URL? it might give you some clues on why it can't find the article. But this sounds like you might have better luck logging a support case.
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07-28-2023 06:58 AM
Thanks Jonathan - I will submit a support case.
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08-30-2023 08:52 AM
Hi Cwillard,
have you got an answer from support? We also have this issue for one of our clients ..
Thank you!
Best,
Iulia
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10-31-2023 02:11 PM
We also encountered this issue on Utah 7. I've opened a HIWAVE case after reading their "work around" instructions in the KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1227397.
