Request to Experience ServiceNow OTTO in the New Australia Release

[anshu_mohanty13]

Hi All,

I recently went through the latest updates and documentation related to ServiceNow OTTO introduced during Knowledge 2026, and I found the platform capabilities extremely interesting from both an end-user and implementation perspective.

Based on my understanding, ServiceNow OTTO brings together Now Assist, Moveworks, and AI Experience into a unified enterprise AI layer capable of handling requests end-to-end across multiple departments and systems.

Some of the major capabilities include:

• Conversational AI for natural language request handling

• Enterprise-wide intelligent search

• AI-powered multilingual voice agents

• AI Data Explorer for natural language data insights

• Cross-platform workflow execution with governance and auditability

The concept of eliminating app-switching and enabling AI-driven execution across IT, HR, Finance, and Customer Service workflows appears to be a significant advancement for the ServiceNow platform.

I wanted to check if anyone has already implemented, configured, or explored OTTO capabilities on a ServiceNow instance. If so, I would appreciate the opportunity to gain some hands-on experience, understand the setup approach, associated plugins/components, and observe the end-user experience in a live or demo environment.

Please let me know if someone can help with:

• Existing OTTO implementation/demo instance access

• Knowledge transfer or walkthrough session

• Plugin/setup guidance

• Integration or configuration prerequisites

Looking forward to learning more about this new capability.

Documents/Videos followed for these details:

1.Moveworks overview • Australia Employee Service Management • Docs | ServiceNow

2.ServiceNow Exchange: Employee Experience Academy - Moveworks in Employee Center

Thanks,
Anshuman Mohanty

[rauhut]

@anshu_mohanty13 Thanks for your post. I'm looking for the same as well.