Change behaviour on Guided Self Service

[DritonC]

Hi

We are about to start using Guided Self Service in Employee Center and i have a question:

Does anyone know if It's possible to make so the "View my responses" is always expanded?

If i lets say have i Knowledge Article that i want to show It's hidden under the "View my responses" and it can be easy to miss that so i want to make it expanded by default

How it is set today: 

How i always want it to show:

Thanks!

#guidedselfservice #xanadu #employeecenter

[DritonC]

@SmritiGupta 

[Pavan Teja]

Hello @DritonC , knowledge article is deisgned to be at the end of the questions. Curious to know your use case around why you have configured knowledge article as first step.

[DritonC]

Hi @Pavan Teja, Maybe there is a better way but my use case is that a user has to choose one of the areas in the GSS but the user wants to know more information about those areas before the user selects one of them.

And I thought It would be a good idea to provide that option there (and it does) but i would like to have the option to set It as expanded. 

Thanks,
Driton

[rcard11]

I've been wondering this myself.  We have the same scenario where we want to display the article for context as they are navigating the experience. We've also heard from end users that it would be better for the questions to be expanded so they can see their path easily.