Changes not reflecting on Employee Service Center portal

[Khaja Shaik]

Hi All,

I renamed the service catalog category(sc_category table) from "Office Applications" to "MS Application". The changes are reflected fine in Service portal but not reflecting on Employee Service Center portal (ESC) portal. Also I renamed some catalog items and having same issue.

Please help me here.

Thanks & Regards,

Shaik

[Juhi Poddar]

Hello @Khaja Shaik 

• Clear the cache by adding cache.do (Eg. https://dev123456.service-now.com/cache.do)
• Impersonate another user and check for the changes. 

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar