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Checkbox on catalog not appearing

Sam Jae
Tera Contributor

‎01-08-2024 04:56 PM

SamJae_0-1704761736538.jpeg

Hi, I have a few checkbox fields on my ESC portal. Why when I click a field, does a checkmark not show up? All it does is highlight the box. 

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2 REPLIES 2

SanjivMeher
Mega Patron
Mega Patron

‎01-08-2024 04:59 PM

It should show the checkmark. See if there is a browser error by right clicking on the form.

There could be some client script messing up with the checkbox.

You can also try with a different browser to see if that works. Then it could be a browser issue too


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Sainath N
Mega Sage

‎01-08-2024 05:02 PM

@Sam Jae : Please check if the below HI article

helps.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1183175


Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

 

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