Client script doesnt work on SOW view

[Sahar_Kaizer]

Hi,

I created on change client script, it works on native ui but not in SOW although UI Type is ALL.

Thanks, 

Sahar.

[Bhavya11]

Hi @Sahar_Kaizer 

try something like this 

1. create on-change client script and make changes the code according to yours

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
   var Check = new GlideAjax('GetLocationsByRegion');
Check.addParam('sysparm_name', 'getCI');
Check.addParam('sysparm_group', newValue);
 Check.getXMLAnswer(function(response) {
            if (response) {
                var dataUn = JSON.parse(response);
                var retUrl = dataUn.ts;
				g_form.setValue('urgency',dataUn.ts);
        } 
            
        });
    

}

Script include: client callable script include

var GetLocationsByRegion = Class.create();
GetLocationsByRegion.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getCI: function() {
     
        var regionId = this.getParameter('sysparm_group');
        var gr = new GlideRecord('cmdb_ci_service');
        gr.addQuery('sys_id', regionId);
        gr.query();
        if (gr.next()) {
            var resultE1 = {};
            resultE1.ts = gr.business_criticality.toString();
			gs.log(resultE1);
            return JSON.stringify(resultE1);
        }
        return JSON.stringify({}); // Return an empty object if no record is found
    

    },
});

Please mark helpful & correct answer if it's really worthy for you.

Thanks,

BK