Esc Portal Search

[Saba Baig]

In esc portal AI search is enabled.
When trying to search any demand or project record if click on particular record it takes to the backend page(opens the record in native ui) I want to open the record in portal itself and not in the backend.

[Bhavya11]

Hi @Saba Baig 

Please refer below links:

https://www.servicenow.com/community/developer-forum/ai-search-redirect-to-portal-page-instead-of-ba... 

https://www.servicenow.com/community/intelligence-ml-articles/changing-the-ai-search-navigation-on-e... 

https://www.servicenow.com/community/itsm-forum/portal-search-results-redirecting-to-backend-record-... 

Please mark helpful & correct answer if it's really worthy for you.

Thanks,

BK

[Slava Savitsky]

To configure which portal page opens when a result is selected from the list of search results, you need to define an AI Search Results Action.