Configuring dynamic translation in ServiceNow with XTM integration

[Reena_Sharma]

We are configuring dynamic translation in ServiceNow for that purpose we are integrating with XTM . To configure we have followed the below steps as describe in ServiceNow documentation.

1. install XTM Spoke to support dynamic translation.
2. configured the imported records for connections and credentials using the provided details from XTM which include:

client ID
client secret
customer ID
connection URL

Please find the URL for configure XTM TMS in the Localization Framework :
https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/localization-framewo...

We have subsequently verified all of this information with XTM directly who have confirmed we are using the right details for client ID/Secret and Customer ID and Connection URL.

When we attempt to "Get OAuth Token" we are presented with the following error:
"OAuth flow failed. Verify the configurations and try again. Error detail:failed to request a token."

We can also see there are no outbound HTTPS request sent from ServiceNow DEV to the connection URL, hence there must be an issue with the configuration for this integration.

Anybody have solution for that?

[yuva9959]

Hi Reena, 

we are receiving the same error while attempting to "Get OAuth Token." Did you find the root cause?