Conversational interface I need to disable Sidebar for ITIL users ?

[Rushi2]

Hi All, 

Is there a way to under "Conversational interface need to disable Sidebar for ITIL users ?

Appreciate any help please

Regards,

Rushi

[Samaksh Wani]

Hello @Rushi2 

1. Navigate to All > Service Portal > CSS.
2. open esc-polaris-global record.
3. Customize the following code as required and paste in the CSS.

   /* Embedded portal */
   
   The code shared to disable chat button is an example. You need to customize as required to disable chat button.
   
   .embedded-experience .sp-ac-btn {
           display: none;
         }

   Copy
4. Click Update.

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh

[Rushi2]

Hi Samaksh, 

Thanks for reply , I am looking for below one to hide ITIL users.