Dashboard regarding problem

[I_Das]

When opening a list view in a Dashboard, the header is visible. When I change the filter to 'none' (at the bottom), the header is no longer visible. If we select option other than none then also header is visible.

Is this normal behavior or some error ?

[AndersBGS]

Hi @I_Das ,

I have just reproduced the error in my PDI and seems like an error from ServiceNow that the header is missing when group by none is chosen. I would recommend you to create a HI case to ServiceNow to report the problem that has encountered and to get a resolution to the issue.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[AndersBGS]

Hi @I_Das 

If my answer has helped with your question, please mark my answer as accepted solution.

Best regards

Anders

[Katrina Jessie]

We had the same issue and I opened a ticket with ServiceNow and they confirmed there is a known problem for people discovering this. Per ServiceNow "We have verified that turning on the next experience in Vancouver upgrade causes this issue. This defect in PRB1686288 has been fixed in Vancouver Patch 5 and is scheduled to be released in the Washington DC release." When I followed the Problem it states there are 61 cases linked to this problem but it isn't on the known issues for the Vancouver patch we are on.