Document Management Cost

[omerhindawi]

I want to know if the cost of Document Management plug in and does it require any license, and also how the document usually sent to publish, how the user will see it on the Employee Center?

[M Iftikhar]

Hi @omerhindawi,

It is free to activate the Document Management plugin. You can learn more about how to set it up in this video:
Document Management Plugin – YouTube

You can also read about it here:
Activate the Document Management plugin – ServiceNow Docs

In the video, you’ll see how to enable the plugin, configure the document storage, run the review/publish lifecycle, and how the published documents appear for users in Employee Center.

If my response helped, please mark it as the accepted solution so others can benefit as well. 

[MaxMixali]

Hello i hope that can help

If you find this answer useful, please mark it as solution accepted/helpful

Massimiliano Micali

Document Management su ServiceNow - Licenza e Configurazione

Licenza e Costi

Requisiti di Licenza:

• Plugin ID: com.snc.document_management
• Licenza richiesta: ITSM Professional o Enterprise
• Costo: Incluso nelle licenze di livello superiore (non a pagamento separato)

Per verificare nella tua istanza:

1. Naviga a: System Definition > Plugins
2. Cerca "Document Management"
3. Controlla le Dependencies e i License requirements

Importante: Contatta il tuo Account Manager ServiceNow per confermare la disponibilità e i costi specifici per il tuo contratto.

Come Pubblicare i Documenti

Metodo Consigliato: Pubblicazione Workflow-Based

Step 1: Creazione del Documento

• Naviga a: Document Management > Documents > Create New
• Compila i dettagli (titolo, descrizione, categoria)
• Carica il file
• Imposta i metadati (proprietario, reparto, tag)

Step 2: Workflow di Approvazione

Draft → Submit for Review → Approval → Published

Step 3: Configurazione Workflow

Naviga a: Workflow Editor > Create New Workflow

javascript

// Configura il workflow
Trigger: Document submitted for reviewActivities:
  1. Approval (manager/document owner)
  2. If approved: Set state to 'published'
  3. Set published_date  4. Send notification to users  5. End

Stati del Documento:

• Draft: In creazione
• Review: In revisione
• Published: Visibile agli utenti autorizzati
• Archived: Non più attivo

Hello i hope that can help

If you find this answer useful, please mark it as solution accepted/helpful

Massimiliano Micali