Document Templates - How do I remove "I do not want to sign" from signature section

[irene_mascari]

Hello Community

Does anyone know how to remove the "I don't want to sign this document" message that appears on Document Templates with a ServiceNow signature. I am in the process of rebuilding our HR Document Templates as Document Templates per SN Communication COMM1442223 - HR Document Templates deprecation: Review.

Setting up the new version of the existing form/case/document task/activity was pretty simple. My problem is the new version has extra language in the signature box. There is a checkbox along with the words "I don't want to sign this document."  I need to remove that from the view of the form presented to a person for signature, but I cannot locate where it  is. There are no settings on the Document Template set up for it.

Does anyone know if this is configurable and if it is where I can make the necessary changes to remove this.

Thanks

Irene

[Radhika1]

Hi @irene_mascari You can find a widget called 'Task Sign Pad' and comment out the HTML script lines to hide this option.

[teogilvie]

I know this is a bit late now, but another way to achieve this is to go to the Document Task HTML widget (document-task-html) and in the server script around line 46 set show_decline to false: 

var widgetOptions = {
            sys_id: taskId,
            acknowledgement_text: data.acknowledgementText,
            show_decline: false
        };

[irene_mascari]

Thanks for this. Much appreciated. We will give this a try. I will update this as "Accepted Solution" once we test. 

[teogilvie]

No problem, thanks!