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ā05-19-2023 10:52 AM - edited ā05-19-2023 12:25 PM
Hi experts!
I need to add a new tab in this section, but the settings I'm making aren't taking effect.
I would like to know how to add a new tab in that section.
I also want to know how to configure which fields should appear in the OOTB "Details" tab
I am trying to perform this configuration via "Standard ticket configuration" for sc_req_item, but no change in this configuration is replicated in Employee Center
MVP 2025 āØ
Solved! Go to Solution.
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ā05-20-2023 12:14 AM
For the new tab
In the widget(HRM Task AHC Widgets) customize the client controller by adding a new list(line no #21) in the c.tabsList
For configuring the Details Tab
In the widget (Todos Approval Details Header) customize the server script and body HTML Template as per your requirement.
If found helpful please click upon the thumbs up button
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ā05-20-2023 12:14 AM
For the new tab
In the widget(HRM Task AHC Widgets) customize the client controller by adding a new list(line no #21) in the c.tabsList
For configuring the Details Tab
In the widget (Todos Approval Details Header) customize the server script and body HTML Template as per your requirement.
If found helpful please click upon the thumbs up button
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ā05-22-2023 05:55 AM
Hi @Adith Sanjay ,
Thanks for the answer!
Is there no way to configure these tabs without customizing the default widgets?
MVP 2025 āØ
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ā06-15-2023 09:52 AM
Hi @Isaac Vicentini ,
Not sure if you found an answer to your question yet but I came across this today and I think this is the answer for your requirement:
Go to Employee Center > Administration > To-dos Configurations.
In this list you'll have to Identify which record is the one responsible for the type of TASK/Request you want to display a new tab for.
To Identify it easily, you better group your list by Tab. You'll see that only two Tabs are available Open and Completed. This is directly referring to these:
So what you're looking for is in the 'Open' tab grouping. (keep in mind, if later you want to display that same new tab in the 'Completed' tab, you'll have to do similar configurations for the record in the 'Completed' tab grouping)
Once you identified and opened your record, go to the related lists and you'll see something similar to this, which will ring a bell if you already went through the Standard Ticket Configurations.
and this is the documentation you are looking for if you get lost with all the configurations:
https://docs.servicenow.com/en-US/bundle/utah-employee-service-management/page/product/employee-cent...
Hope this will help you, especially as it is my first answer provided in the community.
So I guess I'll play the game and ask you not to forget to mark my answer as 'Accept as Solution' and Helpful is this helped you.
Thank you š
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ā08-01-2023 06:32 AM
Hi Steveneg,
Thanks for the answer!
For the requirement I was working on, a customization was needed that is not possible to do from the settings of the "To-dos Configurations" module.
MVP 2025 āØ