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‎02-20-2025 10:04 AM - edited ‎02-20-2025 10:05 AM
Hello All,
I am facing an issue with ESC portal where when I search for a Catalog item in Search Bar, the suggested results are displayed. Upon clicking the Catalog item in suggested results, the form opens up in native UI (com.glideapp.servicecatalog_cat_item_view). Has anyone else also encountered this kind of issue?
Any help would be much appreciated!
Thanks
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‎02-20-2025 12:16 PM
Navigation on click depends on what is defined in AI Search > Search Results Actions, please check what is set as Portal Page in your case
Please mark this as Helpful / Accept the Solution if this helps.
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‎02-21-2025 03:55 AM
Hi @Pooja_Patil,
The portal page is sc_cat_item. Same as in the shared image.
Thanks