@Vivekanandan this could be a differing list depending on who you talk to 😉
But here are two key items I always spend time on with our customers when I am doing Employee Center deployments
Taxonomy
Taxonomy is key, and a new feature as part of Employee Center. While your Service Catalog still exists, you should think of this now solely as an administration function to keep things neat and tidy. Taxonomy IS NOT Service Catalog.
Take the time to create useful experiences and journeys. Most folks first taxonomy attempt is a recreation of their Service Catalog. And that's maybe even fine for a first draft. But spend time discussing and debating it, and refining it.
No one nails Taxonomy in one go, it takes iterations. So spend the time doing it, and have a good robust process and group for working out how it should look and what it should contain.
Not everything needs to be in the Taxonomy
This is a bit of a personal one from me, but I discuss it with everyone. As we mentioned above Taxonomy is not Service Catalog. But to go even further, not everything Catalog Item, Record Producer or KB articles NEEDS to be in the Taxonomy.
Users will quickly gravitate towards Search. Its one of the most important tools in your ESC arsenal. So once you have search setup, everything is available there. This further (in my opinion) lends to having good conversations around Taxonomy and ensuring that meaningful and important topics are present for your employees.
