Request tab on the My active items widget

[Janu sree]

I'm using the OOB Request tab on 'My Active Items' widget to show the request count and on click of that redirection to my requests page.

A per OOB My requests page is showing the REQ, HR and INC counts, but as per the client requirement ,REQ's are removed, and only RITM's are taken to consideration. 
So On the My Active Items widget also how to make the RITM's count visible instead of REQ's count. So that both will be aligned correctly.

If there are 2 RITM's for a REQ, only 1 count is visible now. so how to make such that Requests configuration will take the count as 2 instead of 1.

TIA.

[priyankapalanis]

Hello @Janu sree 

Use a module called "Standard Ticket Template" to create a additional tab in portal

[Sandeep Rajput]

@Janu sree Please check the server side script of My Active Items widget and see if it has a code which counts the number of active items using GlideAggregate. Replace table name sc_request with sc_req_item.

[Janu sree]

@Sandeep Rajput - There is no Glide recording of tables happening in the widget.
But I observed that in the activity configuration of requests, they are calling a script include 'ActivityConfigurationUtil()' and 'ActivityConfigurationUtilSNC' script include and in that using this function '.getRequestsCount()' 

But exactly not sure how to proceed on this there are many included

[Jack Littlewort]

Hi @Janu sree,

If you update the Service Catalog Requested Item Portal record on the request_filter table to the below

And deactivate the Service Catalog Request Portal record on the request_filter table as below

Let me know if this works for you.