Employee Center Topic Name – Slash ( / ) Not Allowed. Any Workarounds?

[GabijaS]

Hi everyone,

I’m creating new topics in Employee Center, and I need to use topic names formatted like “A/B”. I’m aware that the platform does not allow the standard forward slash character in the Topic Name field.

Given that the restriction is expected behavior, I’m looking for guidance on practical, supported workarounds that others have used successfully. Specifically:

• Have you used visually similar Unicode characters (e.g., fraction slash ⁄ or division slash ∕) in topic names, and did they work well across Employee Center UI components (Mega Menu, topic cards, breadcrumbs, etc.)?
• Is there a recommended best practice for displaying a slash in the UI while the underlying Topic Name uses a compliant character (e.g., by adjusting labels, widgets, or content blocks)?
• Are there any UI-side customization approaches you’ve used to preserve a “A/B”-style naming convention without modifying platform-level validation?
• Any pitfalls or rendering issues you’ve encountered with Unicode alternatives in Employee Center?

Thanks in advance for any experiences or recommendations you can share!

[Laveena-Agarwal · Accepted solution]

Hi @GabijaS 

There is a OOB business rule -" Prevent invalid topic name ", comment the particular code where "/" validation is added and I did not observe any rendering issues- it works fine.

NOTE:- Business Rule is a more stable choice than EC UI customization, as it’s less likely to change frequently; however, it remains a customization and must be properly documented.