Enable "Provide Feedback" option on the custom portal.

Advaitk · yesterday

Hello everyone,

We are looking to implement the Out-of-the-Box (OOB) 'Provide Feedback' functionality on our custom portal. This feature is currently active on the Employee Service Center (ESC) portal, and we would like to enable the same capability for our custom portal.

Could you please advise on the steps required to enable this? I have attached a screenshot for reference.

Thanks in advance for your help!

Shashank_Jain · yesterday

Hii @Advaitk ,

Follow these steps to show "Provide Feedback" on Custom Portal :

Ensure that the header in your custom portal theme matches the header used in the Employee Center.
Then, create the feedback configuration and feedback definition for the custom portal.

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain

View solution in original post

Ankur Bawiskar · yesterday

@Shashank_Jain

would you mind sharing the steps in detail so that it helps other members?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Shashank_Jain · an hour ago

Hii @Ankur Bawiskar ,

I have posted a article explaining the complete process to add feedback functionality in the custom portals or other portals.

Link : https://www.servicenow.com/community/employee-center-forum/article-adding-employee-center-feedback-f...

Thank you!

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain