Enable RITMS along with Requests on the MY Requests page on Employee center portal

[VSNow User]

Hi All, 

Having a requirement that, 

On the Employee center portal, under my requests along with Requests can we enable Ritms cards aswell. Currently we can find to see only the requests. Is it possible to set the view to show the ritms. If not possible can we try show the ritms instead of requests. 

How can we make it possible to do this changes. Need suggestion. 

[Tanushree Maiti]

Hi @VSNow User 

Check this video/Posts, step by steps instruction given. It will help you .

https://www.youtube.com/watch?v=R3yIZiuzwes&t=138s

https://www.servicenow.com/community/servicenow-ai-platform-articles/customizing-the-quot-my-request...

[Ankur Bawiskar]

@VSNow User 

found this link which has the steps and no scripting required, see if that works for you as well

Display of the request number under RITM in the My requests widget  - response from snowuser yt

I was able to achieve using the steps shared in above link

After: RITM shown instead of REQ

Before: REQ shown

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@VSNow User 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏