Error when loading new Employee Center Portal: Execute operation on script include 'todoPageUtils' from scope 'Employee Center Core' was denied. The application 'Employee Center Core' must declare a cross scope access privilege. Please contact the ap

[tj26]

Hi ServiceNow Community,

I'm hoping someone can help me. I am testing the Employee Center portal in a developer instance, I have created a new portal and cloned the following pages:

• HomePage: ec_dashboard > custom_ec_dashboard
• KB home page: esc_knowledge_home > custom_esc_knowledge_home
• Catalog Home Page: esc_sc_category > custom_esc_sc_category

When I load the new portal I have created, I get the following error across the top of the page:

"Execute operation on script include 'todoPageUtils' from scope 'Employee Center Core' was denied. The application 'Employee Center Core' must declare a cross scope access privilege. Please contact the application admin to update their access requests."

Has anyone else experienced this issue? If so, can you please provide detailed information on how you resolved it?

Thanks

[caro234]

I'm facing the same issue. How did you fix it?

[Mark Roethof]

Hi there,

Sounds like the expected behavior for Employee Center.

Did you add the Application Restricted Caller Access records?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Ryo13]

Hi Mark
I ran into the same problem too.
I want to know detailed Application Restricted Caller Access records configuration.
Please tell me the procedure.
Best  regards
Ryo

[Rafa Lagares]

Hi,

You can refer to this Doc to see how to approve the RCAs generated. You can look for the ones that are affecting your flow and approve those.
For more information about RCAs you can look at this Doc

BR, Rafa

[Mark Roethof]

Hi there,

This might help:
- 2021-10-06 - Article - Employee Center (ESC) read access errors after Rome upgrade

Kind regards,
Mark