メール通知にサービスカタログで入力した，変数を表示させたい
メール通知を作成する際に，本文にサービスカタログで起票者が入力した変数を本文に表示させたいのですが，スクリプト以外で方法はありますでしょうか。
Forum Posts
Resolved! Employee Center My Favorites - Alphabetical sort order?
Good Afternoon, We're currently on Employee Center Pro (Washington DC) as our associate portal. We received a request to sort My Favorites in alphabetical order if possible. Today, My Favorites only allows you to sort by Recently Accessed, Date Add...
Campaign Content not triggering
Hi I created a campaign based on the tutorial (https://www.youtube.com/watch?v=d_N45k9xxw8) However, it is not triggering. I used the "ec_pro_dashboard" page for content display (banner content for Content Experience); There are no issues with Conte...
Resolved! can anyone help me with this question
What is the purpose of ServiceNow's Service Level Agreement (SLA) Management?To define the hierarchy of servicesTo measure and report on the performance of IT servicesTo manage software licensesTo automate the incident resolution process
Suggestions for Automating Payroll Reimbursement Process in ServiceNow
Hi Team, I’m looking to streamline the internet and gym reimbursement process currently handled manually in payroll. Here’s the current workflow:1. Employees email their reimbursement claims to the payroll inbox.2. HR compile and send these to a vend...
Resolved! which is the correct
Which ServiceNow feature allows users to define and enforce processes for incident resolution?SLA ManagementChange ManagementKnowledge ManagementProblem Management
Resolved! what is the answer of this question
What is the purpose of ServiceNow's Orchestration module?Manage orchestral performancesAutomate complex workflows and processesMonitor server performanceManage software licenses
How to add a menu item like More in Employee center header
I've a requirement to add a new menu item, similar to 'More', in the Employee Center header. This menu should contain sub-menu items that display in a dropdown for better navigation. The goal is to create a structured menu system to enhance usability...
Change the default font of the existing knowledge articles
Hello Experts, I would like to ask if there is a way to change the default font of existing knowledge articles using script? I know we can manually change them but we have 500+ articles.
Hiding conditional variable set - Xanadu
There are fields that I would like to appear IF and when a certain choice has been selected on a request form. I put them in a variable set and tried to follow a few tutorials on creating a UI Policy that would make them visible only when a certain o...
Resolved! Are Macro, Widgets and showLoadingDialog() not supported in Employee Center Portal?
Hi Team, Could you please let me know if Macro, Widgets and "showLoadingDialog()" are supported in Employee Center Portal?The Macro and "showLoadingDialog()" function seem to be working fine in Platform view but not in the Portal. In the Employee cen...
A dashboard for insights on the usage of the employee center
Hello all,I am looking for a way to monitor employee center usage. In the context of continuous improvement I would like to get a view on the throughput time of an end user how long they search for a particular request, what is the most traveled path...
Resolved! Announcement not displaying on Employee Service Center
Dear All,I created an announcement and added Employee Center in portals related list but still it's not displaying as banner in ESC portal, and I've put the announcement widget into the ESC home page.Thank you!
Service Catalog ITIL View
hi,when navigating to the service catalogue in the ITIL view, the layout is pretty messy and basic (see screenshot).is there an easy way to update the look and feel of it?many thanks!
I'm getting HTML tags while hovering on suggested search
Can anyone help me understand why I'm seeing HTML tags when hovering over the suggested search items on the emp taxonomy topic page? I've tried different browsers (Chrome and Edge) and cleared the cache, but the issue persists. Here's the HTML tag be...
