ESC Taxonomy

yomik · ‎10-31-2022

Hi,

i'm starting to freak out... please help this poor guy that is working on bank holiday to build a demo and nothing seems to work....

I see this taxonomy:

This taxonomy i related to ESC portal

then WHY the portal only shows 1 "dropdown" menu?? IT...which doesn't even show topic that i see under IT Taxonomy...

i tried to clone taxonomy, i did my change, i have related the new taxonomy to ESC Portal (removing the old one, 1 step at the time). And guess what: NOTHING HAPPENED.

Please support this poor guy trying to achieve a simple task: create 4-5 dropdown menus on ESC with multiple content related to each menu. For example: Hardware --> option 1, option 2, option 3, option 4, option 5

Thank you in advance

yomik

Mark Roethof · ‎10-31-2022

Hi there,

Agree with the other comments, you need actual Connected Content, else the Topic won't show up. Though also good to know...

When refreshing your browser, you might not see immediately recent changes to Topics... logout + login on your instance.

Kind regards,
Mark

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

View solution in original post

yomik · ‎10-31-2022

I really can't believe that a logout was needed to see everything.

i feel kinda strange... happy that things are working, completely fuming to have actually lost 2-3 hours to figure out this kind of BS.

thank you so much sir..

Stuart Tucker · ‎02-02-2023

I am experience the same issue as mentioned here and connected content or logging out does not resolve the issue. Followed all the instructions to clone the shipped Employee taxonomy, create a new IT Taxonomy and it does not display in the mega menu