Expandable Menu for Taxonomy Topics in Mega Menu

tiguin2798
Tera Guru

Hello,

 

I have a request where we are trying to build out our Employee Center Mega Menu. The request is to have page links in the taxonomy topics to specific request. The ideal configuration we would like is to have expandable menus when you hover over or click a taxonomy topic it gives more options. Example: if a user selects "Get Support" and then hovered over "Have a Problem?" it would bring up a menu to the side or a second drop down option where we could link items directly to the forms for "Create an Incident" and "Facilities Request".

Is there a way to do this or has it not yet been added?

tiguin2798_0-1725466035087.png

 

1 ACCEPTED SOLUTION

Make sure each topic have active connected content also else it won't be visible.

 

Can refer 'Technology Services' topics from PDI as shown in screenshot.

 

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

View solution in original post

3 REPLIES 3

AnubhavRitolia
Mega Sage
Mega Sage

Hi @tiguin2798 

 

You can achieve it by using Nested Child concept.

 

Under 1 topics, you can add more child topic then Parent topic becomes header topic as below:

 

AnubhavRitolia_0-1725473857539.png

 

 

 

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

Thank you for your response! I am a little confused on this I believe. I did attempt to add a child topic under "Have a Problem?" and did add a connected content item to ensure that wasn't the issue...but my nested child topic still does not show in the menu. Any ideas on how this could be resolved? The additional child topic is active as well.

 

Make sure each topic have active connected content also else it won't be visible.

 

Can refer 'Technology Services' topics from PDI as shown in screenshot.

 

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023