Hi All, Having a requirement that need to update the request short description before triggering the email to the requestor. why because here once the request is created it will trigger the email to the requestor with the request short description. ...
Hi All, Below is the requirement where I need some help. When any user logs in to the Service portal, a popup should come up stating that you havepending surveys. Please attempt the surveys before they expire.
I have created a reference variable in sc_request table as u_user_idHow to map sys_id of u_user_id to sys_id of user_name of sc_user list through scriptHow to get sys_id of variable names
How to change the background of header in service portal
I've been asked to have Employee Center search return quick links. Some earlier threads were helpful in getting external links working, since those store a single URL that can be passed to the declarative action, but I also have a requirement to get ...
As a Manager if we add the sn_jny_admin/read/write role journey header is not visible to the user, Checked is there any dependencies but there are not. Kindly anyone suggest on what other basis the journey visible to the user. PFA for reference. Rega...
Hi Community, How to write catalog client script for populating caller 'email and phone' number to single line text in catalog item. I have tried Auto-populate option in variable but it's working only email or phone based on reference selecting.and t...
I created a catalog item.In DEV and TEST everyone can see it. Visible everywhere is true. Hide on service portal is false. Available for tab is empty. Not Available For tab is empty. In Prod only admins are able to see it. Why is this is happening? ...
Hi, I have a catalog item with variable User Id and i added this variable into the sc_request table as a reference field.Now I have to map my variable u_user_id to the user_name field present in sys_user tableHow do I assign this through script in wo...
Please suggest for the below requirement: How to populate caller email id and mobile phone number in single line text field in catalog item. Please suggest:
Hello, with the addition of the News Center functionality within EC/ECP we are working to migrate away from our custom news widget and utilize the Rich Content Editor for creating news items. The goal is to make it as easy as possible for regular bus...
Hi All, I want to understand what are the pros and cons of using employee center portal on mobile from the google chrome instead using nowmobile app. Can someone please suggest it.
We have had success using Skills attached to an HR Service. But, we now have a business need to use Skills but include the load balancing of Cases using a Date field versus just the # of cases assigned in the Skill. Use case example:Agent 1 has 4 ca...
Hi, Does anyone knows how to set tabs on the Employee profile page. See screenshot what ServiceNow have demo-ed. We are trying to replicate this.. but not able to find the option to add the tabs. Even not with the new Employee Profile option that is ...
