Hi All, For getting the ritm count which are waiting for approval and in active state we have a schedule script like as below. function getSAPReq() {var gr = new GlideRecord('sc_req_item');gr.addEncodedQuery("active=True^cat_item.name=SAP Request^st...
Hi all, I want to know how exactly does the SSO app launcher widget work. If we have some apps there, would launching them not generate another token and use the one generated for ServiceNow's login? Basically, how is it different from creating a qui...
Hi, I'm hoping to get help with the following. With the recent Vancouver updates, the Manager Hub tab names were changed and Manager Hub is now Your team. I understand we can add new custom tabs but how do we change the name of the existing tabs so w...
Hi, We have a knowledgebase restricted to read only for ITIL users. Noone else can view. This knowledge base is not one of the ones added to the Employee Center in the Service Portal Settings. However, the functionality happening is that in the ESC ...
Hi All, Having a requirement, once the approvals are triggered to multiple groups. if they are not taking any action in 24hrs need to trigger the email reminders separately. ex: we are having a catalog with the list collector variable. based on the ...
Hi All, Having a requirement that need to get the requested for manager details like email id and phone number. trying with get reference but not getting the empty values. Any suggestions. Thanks.
I want to change the background color of AI Faceted search. Please let me know how it can be done.
How can I add the feedback option like in HI portal into custom portal page for feedback from users.
Hey everyone. I'm trying to get this Document Template signing working outside of HRSD. I've installed Document Templates and tied it to sc_task. When i go to that task there is basically no direction on how to sign from the record that meets the cri...
The Service Portal that I've been previous using `https://devxxxxxx.service-now.com/ftw` is being decommissioned in favor of using the Employee Center Service Portal. We've built out an Employee Center at the default URL `https://devxxxxxx.service-no...
I have added knowledge categories and catalog categories for topics and subtopics in employee center, which will fetch the catalog items and knowledge articles into the connected content tab. While I migrate the XML of knowledge categories and catalo...
I am unable to see the New option on Blackout Schedule form. I have change manager role. Is there any specific role that someone need to have to create New blackout schedules in ServiceNow?
I had requirement to add change request fields in my tasks tab of portal.I added that using task configuration.but the value is truncating after some letters i want to disable the behavior.Let me know if anyone came across a solution for this
Hello All, I have a requirement to call System property in condition field of ui action. I have given something like below but it is not working. Can you please help me with that.
Hello everyone, I replaced the ootb banner in the Employee Center with a custom banner by editing the container background. this has worked well so far, but when I am reducing my Browser Window to a smaller size, the standard Banner is displayed ag...
