Hi all! Hoping to get some guidance on creating a scripted acl related to knowledge. The problem we are trying to solve is that if a user is using the "View As" function to view a KB article as one of their direct reports, they do not get access to...
For one of the customers, few thousands of knowledge articles are to be migrated from a legacy ITSM tool to ServiceNow ITSM Pro. Employee Center Pro is also to be configured for them. Now, I need help with below 2 points- 1) Whether these articles ne...
Hi guys! From where can I change this?pic attached.
Hello All, In the service portal, under the knowledge page, there is a search field to search only for knowledge articles. Under the service catalog page, there is a search field to only search for the catalog items. However, when we are using the s...
Hi All, I need one support on Task configuration for KB Approval. As we can display some field from current table. But my requirement is to display the KB number with the reference to particular KB. It should be clickable action which should open the...
Hi Team,I am working on HRSD and I have to populate the "due date" for one task which should be the last day of the "hire date" and the time should be 11:00 pm according "subject person" time zone.subject person - reference field and referring to use...
I have a scenario where an activity inside the start first day activity set should be triggered only for contractor conversion users. Even though I have configured the audience field (on users table) for those people, the activity still triggers for ...
Is there any chance of achieving the same effect in the background form?
How to set up task SLAs section should be in incident form on top Please suggest any have idea for this. please refer attached screenshot.
How to set up configuration Task Sla's tab visible in top of the incident back end form. Please suggest for this requirement refer attached screen shot.
Hi All, Having a requirement that, we are having a catalog form, through that we are trying to insert a record into software model table. we have three fields on the form 1- Software name (free text)2- Publisher - (reference- company )3- Version - f...
Hi All, Having a requirement that, we have a catalog form through that we are trying to insert the record in the software model table- cmdb_software_product_modelwe have below fields as required. in the above image we have the sample data in the fie...
I have created one record producer and now I want to add one variable which will show me filter condition to select bulk amount of data at a time. As showing in the image below.
Having a requirement that, Need to restrict the form submission if the values trying to enter in the table are already there.we have a onchange script through which we are restrict the by only one field like as below. clinet script : function onSubm...
HI All, having a requirement that, On the catalog form we have a reference field and referring to user table. Can we make that reference field to single line text if the entered name is not there in the system. And with that we can create a new reco...
