Forum Posts
Resolved! UI policies
could you help me with the steps on how to create UI Policy for the tak below. Show additional fields for 'Network' category incidents: Objective: Provide additional fields for capturing relevant information specific to network-related incidents.Cond...
I have to transfer HR case.
Hi, I have to transfer HR case. When user click on Transfer to IT button it should open as attached screenshot to transfer HR case to assignment group. This we are having in place in platform view and we have to achieve it in agent workspace view. I...
filter out resolved tickets from service operations workspace
When I open the Service Operations Workspace, the overview shows me tickets that are unassigned in my group as well as those assigned directly to me. Sometimes I get a long list of these tickets. However, it shows Resolved tickets in the list, and ...
Modify results in the employee center search engine
Hello everyone.I have a question: how do I prevent my users from appearing in the search engine results and how do I disable specific catalog items so that they do not appear?
Topic Page Search including items outside of Topic?
I have a customer who is enabling Search on a Topic Page and is saying that when they search the topic page, the search results are including more than just the items on the topic page. Are there common items to troubleshoot in an instance like this?...
ways to send the approval to the one of the user reference field present on the catalog form.
Hi I want to send the approval to one of the user field' manager which is present on the form that is "terminated user name" which is a reference type field as user table is reference table here without using the flow designer is the requirment.Pleas...
limit knowledge articles to certain users
Bonjour à tous,Actuellement, lors de la création d’un incident, nous disposons d’un champ « recherche associée » qui permet aux utilisateurs de rechercher des articles de la base de connaissances qui sont liés aux mots-clés dans la courte description...
Customize the My items widget Employee Center
I want to customize the My Items widget of the Employee Center - and have looked at this community question https://www.servicenow.com/community/employee-center-forum/list-view-json-of-tasks-in-activity-configuration-my-items/m-p/2491805/page/3 But I...
Create Guided Tour for Now Experience Homepage
HelloI created a Guided tour for the Agent First login to guide him/her for using Service Catalog to request addition to a support group.The issue is that the default landing page for the agent is the now experience home page and i don't know how to ...
How can we add fields for Change requests under my active items widget
Hello, Can we add the additional fields in My active items widget? For example: in change request I want to display Configuration Item, category, sub category, Description - to view all the information related to the request on the same page. In Hig...
Resolved! Where do I set the banner image on Employee Center Topic page?
How can I change the banner image of the topic page in the Employee Center (not the pro version). I can't find any instructions and don't see an option in the widget configuration.
Different tickets need to be created
Based on the field selection 2 different tickets need to be created. one for HR and other for IT.can you help me how to achieve this?
Can we change Now mobile Banner image dynamically based on different logged in user?
I have a requirement that, I want to change the Now Mobile Banner Image dynamically for logged in user.In short Banner Image should be change for different logged in users.How can I achieve that in Now Mobile App?
HTML Code for reduce row difference on Service Portal approval widget
There is some space between two rows on Service Portal approval page e.g below space is there between requested for and abel.tutor and same in between opened by and abc.Which html code we can add/modify in that respective widget? Requested forabel.tu...
