Hello, Can we change the layout for additional details? Navigation for additional details tab is under my active items widget> Requests button> go to requests summary> click on item> click on additional details. under additional details I want the fi...
Hi,As a default, the "Report knowledge gap" button in SOW is not visable if incidents state is closed. How can I change it? I cant find the condition in the UI Action.Thanks,Sahar.
Error getting while opening catalog item in service portal: Attached error screenshot for this issue, please let me know any idea for this issue.
Hi all,I have read all the possible documentations shared about the Performance Analytics and Domain Separation, yet I am still failing in get PA deployed as we are struggling with the domain separated scenario. Does anyone have some valuables tips t...
Hi, I have installed manager hub plugin. I ran the scheduled job and also ran the RCA fix script. Now when I am impersonating a manager I do not see the Your Team option in the employee center portal, so I am not able to access manager hub. Have I ...
While working on some issues with approval-comments, we noticed that when end-users approve / reject a request using ESC, the comments are directly saved to the target record. This is different from when a request is approved / rejected from the plat...
Hi Team, I have a doubt on how can I translate the text messages that appears in the supplier banner portal [attached screen] because whenever I try to do it by the Messages table or by TRT nothing happens when the user preferred language is Spa/Eng...
Hello!We are currently working on making the employee center consistent, with this, we want to use the same font. Unfortunately, changing the font for homepage search on employee center is not working since it is referring to the constructed styles...
Hello everyone,I am integrating timesheets on employee center by adding a menu item linking to the 'worker_portal' page (see 'Timesheets' button on top right. Doing this, I saw the header widget (allowing to choose previous/next or any timesheet) was...
We've configured this view in Manager Hub for managers to be able to view knowledge articles on behalf of their direct reports. However, the 'view article as' page opens up and does not allow users to access other portal pages. Even when a new window...
Hello, I would like to expose the employee portal as a landing page for all of my users. These users will only be able to create service requests, or cases, in addition to searching a number of KB's. I do not wish to not wish to purchase fulfiller ...
Hi AllI am using spModal to open a dialog box, just to show user that their request is being processed, and in server side the request is being processed once the all the server side action are completed then I want to close the spModal dialog box on...
Hi,We are getting an error while moving the update sets from dev to test that scope is different.(we have created the Taxonomy and connected the catalog items to it.)Attached the screenshot below
We have multiple custom portal in our organisation. We're researching the Search functionality to only display results for one portal rather than global search. Today, when a user leverages the search function, they see all results from all portals. ...
Can anyone share some use cases on service catalog flow designer.
