Hello, Community.The Scope Application was created with a table extended from Task.The application's users can create a request from the Self-Service Catalog Item. My requirement is to adjust "My Requests" in the Employee's Center Header menu to show...
Hi All,We have created a catalog item to raise change request. When the user selects the actual start time of change we should calculate the risk (based on the values provided by the end user to the given questions on the catalog item) and display th...
Hi All, Sort by A-Z is not sorting the topics in alphabetical order on the topic content widget on the employee taxonomy topic (emp_taxonomy_topic) page. Please suggest
Hello, Community. I have a question for you. The new Scoped was created with Task table extended. When I create a new request from the Next Experience UI, the right state is created as "New,"but when I create a new request from the Service Catalog, t...
Hello Community! Quick question on dashboards and reports: is it possible, when choosing as report type "Scores", to specify a max fixed number to be compared with the current result? I've noticed that if I select:- Incident table (let's assume we ha...
I'm trying add a criteria on the topic itself instead of individually adding it to the catalog items and articles..Is the funcationality available.
I'm in the process of overhauling the password configuration for customer end users on the service portal (internal users are accessing via SSO) and specifically have enabled failed logins by using the script action 'SNC User Lockout Check with Auto ...
How to implement below requirement in incident module.SLA's and timelines should be clear on tickets (traffic lights). SLA TIMER color coding how to configure.
Am configuring the ESC Mega Menu option, i have added the finance group in the taxonomies as below. However, the Menu for "FINANCE" in the Employee center option is not showing as below : Can anyone advise me ? Thanks in advance
How to add Field Name infront of Field Value in Secondary Display Fields in My Request Widget ESC Requested For: ABCUpdated: 07/10/111
Hi all, I am attempting to create a custom button on the portal that will create a child incident to a Major Incident when used. Currently, when I click the button nothing happens. I can see that it clicks, and I can log to the console and see that i...
When creating portal content, other than the configurations available for each, is there a significant different between the two - Styled Content banners and the Banners content options? Any recommendations?Are there use cases for each? Pros/Cons? An...
Hi Team ,Actually I Wanted to change Label From My Requests to My Tickets on Employee Centre portal and changed it using Instance option by pressing control and right click then i wanted to change the drop downs of view like open requests and closed ...
Hi There, Could anyone provide me ITSM OOB standard template documents.Actually we need to set up the client instance with OOB ITSM modules. So, we are asked to provide them before start the setup. Thanks,Venkat
Hello Everyone, It is possible to add other than youtube videos in Video Carosuel Widget in ESC Pro? Thanks
