Resolved! ESC portal issue
Hi Everyone, Can anyone help me resolve the below-attached ScreenShot issue in the Employee center portalThanks in Advance!
Forum Posts
Resolved! related KB, catalog, change options available while user tries to raise an incident
Hello,There is a requirement,When user is going to raise an incident in Service Portal by entering service/short description, the related Knowledge article, Catalog items, Standard change should be visible under that incident form.How I can implement...
Has anyone done a Contact Me button in a CSAT survey
At the end of a standard CSAT we would like to create a Contact Me button or workflow in UTAH.
Resolved! Check box variables are displaying on Request Preview page under Request Details Post submitting.
I created one record producer/ catalog form and applied some UI policies to that variaables on the form as in below screenshot:Client name not found variable is Check box type. and it will display when Select choice is selected as Test value 2, it wi...
Resolved! Update the My task page in ESC portal
Hello,I have added Some more details in My Task page like, Number, Short-description Description, Comments and Priority. But it is showing in one line, How to divide it in the format ofNumber - short descriptiondescription:Comments:Priority: Thanks....
Create request from Email
Hello Team, I want to understand how Request can be raised via Email in Servicenow. Is this the preferred OOB method to raise request?
Impersonating end user after migrating to Employee Center still showing Service Portal page.
We are in the process of migrating from the Service Portal to Employee Center (not the pro version) and I've run into an issue that makes me think the migration isn't complete. While in native ServiceNow, when I impersonate someone, the Service Porta...
Employee Center In Page Feedback Widget
HelloI created a feedback definition with type = In Page. I selected the page = my_request but the expected result which is to display the widget on the 'my request' page does not happen Is anyone familiar with this widget?
Need help in Employee Center Configuration/Customization !
Hello ServiceNow Experts,I have to make changes to the Employee Center as per the customer's requirement.The customer wants us to create a separate widget/option to view Tickets as shown in the picturePlease help/guide me as how to proceed with thisT...
ESC: Knowledge article approval task does not appear in approvals widget
I create a knowledge base article, submit and publish it.The Publish workflow is 'Knowledge - Approval Publish'.Approval task is triggered, but when the knowledge base owner logs into their ESC, they do not see the approval task in their My tasks/Tod...
how to check if there is any chat setup done to talk to live agent
how to check on my instance if there is any chat setup done to talk to live agent?
reopen button in employee esc portal
Hi. i want a reopen button in my esc employee portal. i am working on procurement case management. Once I received the resolution to the query, I want an option to re-open the case with the option to add the comments and reason for re-open these opti...
Resolved! Regarding CSA Certification
Hi Team, I am preparing for CSA Certification, and it would be helpful if I can get some dumps or practice exam papers.
Resolved! CSS breaking when SC Catalog Item widget is cloned
Hi everyone, I just cloned the HRM Catalog Item and SC Catalog Item widgets, and I redirected the custom from hr to sc. But for some reason the CSS broke. I've already looked at the dependencies, pages, containers, lines, etc. Does anyone have any su...
Virtual Agent Greeting
Cannot find where to update the following. In Virtual Agent we get a default message and we want to update the Link. Do you know where that is being controlled?This link take the customer to the Request Tab. We just want to update the wording to read...
