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want to update the request short description before

Hi All,  Having a requirement that need to update the request short description before triggering the email to the requestor. why because here once the request is created it will trigger the email to the requestor with the request short description. ...

Community Alums by Community Alums  
  • 391 Views
  • 10 replies
  • 0 helpfuls

Mapping sysid

I have created a reference variable in sc_request table as u_user_idHow to map sys_id of u_user_id to sys_id of user_name of sc_user list through scriptHow to get sys_id of variable names

Ramya SL by Tera Contributor
  • 504 Views
  • 5 replies
  • 1 helpfuls

Quick Links in AI Search

I've been asked to have Employee Center search return quick links. Some earlier threads were helpful in getting external links working, since those store a single URL that can be passed to the declarative action, but I also have a requirement to get ...

Mapping reference variable to system variable

Hi, I have a catalog item with variable User Id and i added this variable into the sc_request table as a reference field.Now I have to map my variable u_user_id to the user_name field present in sys_user tableHow do I assign this through script in wo...

Ramya SL by Tera Contributor
  • 302 Views
  • 1 replies
  • 0 helpfuls

Hi All,

Please suggest for the below requirement: How to populate caller email id and mobile phone number in single line text field in catalog item. Please suggest:

 Ashok by Tera Contributor
  • 318 Views
  • 2 replies
  • 1 helpfuls

Using Employee center pro on mobile

Hi All, I want to understand what are the pros and cons of using employee center portal on mobile from the google chrome instead using nowmobile app. Can someone please suggest it. 

siddharth1 by Tera Contributor
  • 1120 Views
  • 1 replies
  • 1 helpfuls

How to set tabs on the employee profile page

Hi, Does anyone knows how to set tabs on the Employee profile page. See screenshot what ServiceNow have demo-ed. We are trying to replicate this.. but not able to find the option to add the tabs. Even not with the new Employee Profile option that is ...

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