Hi all,Good evening. I just want to know where ServiceNow should populate/calculate the popularity in the m2m_connected_content table. Because when I click on any topic in the ECS portal, the popularity field does not change; it remains the same.Rega...
We have a long list of Virtual Agent topics and are planning to categorize them. However, the categories are expanded by default. This creates a LONG list and causes the users to scroll and is not a good user experience. Is there a system property or...
Hi All, We have a custom table "Contractor" for storing contractor users details and by using the autonumering we have assigned contractor ids for them.Now tried to create a field in one catalog item which references this "contractor" table. In the d...
Hello community,We display Journey tasks on the My To Do's page however, the task details are missing. The task short description and JAT creation date appear in the space that the details (task_description) should appear. The task_description is dis...
Hi Team, I have a total of 12 catalogs in the ESC portal. For some particular Group members, all catalogs need to hide only one catalog they need to access
Hello, No preview available for popular topics widget in employee center portal
How to configure bulk assignment rules based on category and subcategory in incident module What approach is best for this requirement, please suggest. Thanks,Ashok
Guide Me new widget is showing in ServiceNow docs. Is it OOB widget? Please find in the below screenshot: Thanks and Regards,Allu Gopal.
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Hi all, Currently checking possibilities to implement breadcrumb navigation for all catalog items in employee center.Breadcrumb navigation partly exists but it disappears when catalog item(form) is opened. When form is opened breadcrumbs disappears a...
Hi All, Having a requirement, that when the request is submitted it goes for an approval. we have three stages of Approved, Awaiting info, Rejected. If the First level of approval is a group approval. having two persons are the approvers. If any one...
Hello,I built a report that I want to share to a specific group of users that do not have admin access (think managers and personnel specialists who do not have access to the agent workspace). I believe there is a way to share through service portal>...
Recently updated the Content Publishing to 31.0.3 and Employee Center Pro to 30.0.4.It was recognized that in the release notes of Content Publishing, the following line exists:ServiceNow StoreFixedWhen you copy-paste text to the Rich Content Editor ...
Hello all, We have a custom widget for approval, we would like to configure success message upon approval similar to the screenshot below. Kindly suggest where the success messages are configured and how they can be call upon.
Hello, The icons layout in the Popular topics are changing when we resize the browser page but in PDI the layout is constant even if we resize the browser page.
