Faceted Search Widget links to ?id=form instead of ?id=sc_cat_item

[Paul Kunze]

Hello community,

I am experiencing a strange behavior in the links of the "Faceted Search" widget and want to ask if someone knows a solution.

When I search for a Catalog Item (for example "Create Service Offering") in the OOTB Portal /esc then I can see the correct item in the search results.

And when I click the button "Request" then it redirects to the correct page ?id=sc_cat_item.

Now I cloned this Portal, named it /custom (instead of /esc), but configured it the same way as the OOTB Portal.

The search returns the same results as the /esc Portal.

But when I click the button "Request" then it redirects to the wrong page ?id=form&table=sc_cat_item.

How can I correct this routing so that it shows the right Catalog Item page?

[Community Alums · Accepted solution]

@Paul Kunze , Oh! If not, then create one as per your needs. Try this workaround; maybe it helps.

Thanks.

[Community Alums]

Hello @Paul Kunze ,

Pls check in Page Route Maps, if any record is present for your custom portal:

Thanks.

[Paul Kunze]

Thanks for your reply!

In my instance there is no Page Route Map defined that routes to "form".

Only 4 standard definitions exist for sc_cat_item:

[Community Alums · Accepted solution]

@Paul Kunze , Oh! If not, then create one as per your needs. Try this workaround; maybe it helps.

Thanks.

[Paul Kunze]

That's an idea... Yes that actually works.

The downside is that the URL still displays ?id=form but at least the users will see the correct page. Also when a requirement comes in the future to show a form of any other table then this cannot be used anymore.

Thanks for the help, I'll go with this workaround for now.