Filter the incidents from "My Tickets" page with the next condition

[Alex Tod1]

Hello everyone!

 I have a rather interesting request, more exactly, to filter the incidents from "My Tickets" page with the next condition "Filter all incidents that are in resolved state and they do not exceed 6 weeks since they are resolved." This implies a comparison with the current date, the question would be, is there a possibility to create a query that calls a script that makes the difference between the current date and the 6 weeks to compare them with the date when the incident was resolved?

[AshishKM]

Hi @Alex Tod1,

Yes, we can apply the filter with given conditions.

Do you have custom link for My Tickets, please share the current conditions so we can help on desire output.

-Thanks,

AshishKM

[James Chun]

Hey @Alex Tod1,

Are you referring to the 'My Requests' page in the portal? i.e.

If so, you can modify the filter by:

• Navigate to Service Catalog > Catalog Administration > My Request Filter
• Find the record where Table = Incident and Applies to = Service Portal
• Modify the Filter, an example below:

Cheers

[yad_achyut]

Hi @Alex Tod1 ,

You can use the OOB Functionality of "My Request Filter" under Service catalog. 
There you can easily use the filter conditions to get the desired outcome.