Getting ESC Portal Error on HRM Todos Summary Page

Community Alums
Not applicable

‎10-23-2023 02:00 AM

I am getting below error for some of the users.

 

ShivaKoduri1_0-1698051600026.png

Please help on this.

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10 REPLIES 10

Sandeep Rajput
Tera Patron
Tera Patron

‎10-23-2023 02:19 AM

@Community Alums Please check if you have any invalidated records in your Application Restricted Caller Access module. If you find some records there, please set their status to allowed in their respective scopes and check if it resolves your issue.

 

Screenshot 2023-10-23 at 2.47.00 PM.pngScreenshot 2023-10-23 at 2.49.26 PM.png

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Community Alums
Not applicable
In response to Sandeep Rajput

‎10-23-2023 07:19 PM

@Sandeep Rajput ,Thanks for your response.I changed to allow but issue is still same.

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Nishant12
ServiceNow Employee
ServiceNow Employee

‎10-25-2023 02:04 AM

@Community Alums  , Can you please post the screenshot of your server code for the widget  (HRM Todos Summary) id: hrm-todos-summary  , sys_id : bdc676957317130030f331d7caf6a74d

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Community Alums
Not applicable
In response to Nishant12

‎10-25-2023 02:15 AM

ShivaKoduri1_0-1698225319518.png

we didn't do any customization,it is OOB one.

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