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08-29-2024 12:44 AM
When we go to the homepage module which is under 'Knowledge' and click on it, it opens the portal where for us the header is not visible in native UI. It is showing footer and other widgets but only the header is missing.
Please check and provide any solutions.
Thanks in advance.
Solved! Go to Solution.
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09-26-2024 07:51 AM
@Mark Manders The issue got resolved when I updated the display style in theme and added '!important'.
Thank you
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08-29-2024 01:01 AM
Can you share a screenshot? I assume you are referring to the 'knowledge.do' page?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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08-29-2024 02:43 AM
@Mark Manders In the first screenshot the header is not visible and in the second screenshot the portal is different but it should show the header like that for this portal as well.
Thanks in advance.
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08-29-2024 04:03 AM
Looking at your screenshots, these are two different portals? What is the link behind the 'homepage', because it's not the OOB Knowledge homepage.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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08-29-2024 04:42 AM
@Mark Manders When clicked on homepage it opens portal using below url
https://yourinstance.service-now.com/now/nav/ui/classic/params/target/portal-url-suffix
Thanks in advance.
