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How can we configure Virtual Agent to search from particular knowledge base?

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prasanna_da
Tera Expert

‎12-23-2022 02:37 AM

Requirement : To configure Virtual Agent to search the articles from the particular knowledge Base  Knowledge 
where can this be done?

 

 

Regards,

Prasanna 

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Musab Rasheed
Tera Sage

‎12-23-2022 07:01 AM

Hello,

Check this out

https://www.servicenow.com/community/now-platform-forum/virtual-agent-search-knowledge-base-how-to-r...

Please hit like and mark my response as correct if that helps
Regards,
Musab

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Community Alums
Not applicable

‎12-23-2022 05:27 AM

Hi @prasanna_da ,

Refer to this thread to configure : https://www.servicenow.com/community/virtual-agent-nlu-forum/search-particular-knowledge-base-in-cha...

 

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Musab Rasheed
Tera Sage

‎12-23-2022 07:01 AM

Hello,

Check this out

https://www.servicenow.com/community/now-platform-forum/virtual-agent-search-knowledge-base-how-to-r...

Please hit like and mark my response as correct if that helps
Regards,
Musab