Knowledge articles widget is not showing Views count, Author name, Date (only icons are coming).

[Mr world wide]

Hello Portal experts,

I'm facing one weird issue in the Employee centre pro portal.
Only knowledge-related icons are coming, but data is not coming only on esc_knowledge_home page.
Details are coming fine inside the article page.!

The "esc_knowledge_home" Page is not showing knowledge article views, count, and published date.
I can see the data in the console, but it's not showing on the portal page!!!!

It's an out-of-the-box widget with no customizations made.

Versioning and Knowledge blocks are installed in an instance.

I thought some sync is not correct, which is causing this issue so I have tried the following methods:

1. Cleared the below fields data for kb_knowledge table

Use countuse_countView countsys_view_countRatingrating

2. Deleted all the records from the kb_use table.
3. Deleted all the records from the kb_feedback table.

but none of the methods worked, any idea what else I can check for?

[Susan Britt]

In Knowledge Properties, do you have those set to appear in search results? (e.g., show author in knowledge search result)

[Mr world wide]

Yes, knowledge properties are correctly configured, I can see the Authors in other pages like knowledge article details page

[Nia McCash · Accepted solution]

What version are you on? Could be you're experiencing PRB1602143 which is fixed in Tokyo Patch 3 - see https://docs.servicenow.com/bundle/tokyo-release-notes/page/release-notes/quality/tokyo-patch-3.html

[Mr world wide]

Thanks for the link,
Now it makes sense.