How to Assign a Dedicate AI Search profiles for a custom page in ESC portal
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a week ago - last edited a week ago
Hi Experts,
Need your advice on below 2 points. Have you ever done this in any of your projects? is this possible?
1. Now Assist in Virtual Agent positioned in the Center of a particular page – We’ve a requirement to place NAVA by default in the Center of a particular page in ESC portal. So, we got a new custom page ‘XYZ’ in our ESC portal and for this dedicated page the Now Assist Virtual Agent should be situated in the Center of this page, like below. For rest of the pages the experience would remain the same (NAVA on the below right corner).
Do you think it’s possible? If yes, any consequences to that?
-> NAVA Exp for ‘XYZ’ Custom page -
NAVA should open By default on the Center of the Custom page. only on this custom page
-> NAVA Exp for Rest of the pages across ESC Portal (On the right corner, downside/OOB Exp) –
NAVA should open on the bottom right corner for any other pages of the ESC portal.
2. Dedicated AI Search Profile/Sources for ‘XYZ’ Custom Page –
We have further requirement of having a dedicated Search profile been used only for this particular custom page ('XYZ'). Rest of the Pages/elements should use the default Search profile configured on the portal level (EC Portal).
Is it possible to have a separate Search profile attached for a particular page on the same portal? If yes, any consequences to that?
