How to auto assign group in Workspaces

[mahi6]

Hi Team,

I want to auto assign group based on services in workspaces.

ex. when the agent create new ticket from workspaces then while creating i want to auto populate assignment group based on service. 

How we can achieve this,

Thanks.

[palanikumar]

You can create assignment lookup rules for this. 

Thank you,

Palani

[mahi6]

Hi palanikumar,

Can you please give me more information about this. I am new to this.

Thanks 

[palanikumar]

Follow this article to create assignment rules

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/task-table/task/t_... 

Your condition should check for the Service Name and in Assigned to tab you can select the group name

[mahi6]

Thank you for your valuable input.

Can we auto populate the assignment group.

ex. when agent create incident from workspaces at that time when the agent selects services and category based on that assignment group will auto populate.