How to auto populate short description and description in request based on RITM catalog item name

[ashok17]

how to auto populate short description and description in request based on RITM catalog item name in serviceNow.

I have tried Business rule but it's not's works, Please suggest if any one have idea for this.

[Vaibhav_Nikam]

Hi @ashok17 
I hope the given link makes your problem solve :

How to Auto populate the values by using Glide Ajax

[ashok17]

Thanks for response.

I have attached screenshot also for reference and my current requirement is if end user raise request through self service portal then the catalog item name should be auto populate on description and short description fields in request.

Tried Run script workflow activity also but not works for me.

[swathisarang98 · Accepted solution]

Hi @ashok17 ,

You can write a onload client script on sc_request table and call script include,

please refer below for working solution,

Script include

var getShortDescription = Class.create();
getShortDescription.prototype = Object.extendsObject(AbstractAjaxProcessor, {


    getDeatil: function() {

        var sysId = this.getParameter('sysparm_id');

        var getRitmRecord = new GlideRecord('sc_req_item');
        getRitmRecord.addQuery('request', sysId);
        getRitmRecord.query();
        if (getRitmRecord.next()) {
			gs.info('line number ');
            var itemName = getRitmRecord.cat_item.getDisplayValue();
            gs.info('line number 14' + itemName);
        }
        return itemName;
    },



    type: 'getShortDescription'
});

Client script:

function onLoad() {
   
   var sysId = g_form.getUniqueValue();
   alert(sysId);

	var gr = new GlideAjax('getShortDescription');
	gr.addParam('sysparm_name','getDeatil');
	gr.addParam('sysparm_id', sysId);
	gr.getXML(getResponse);   
}
function getResponse(response){
	var ans = response.responseXML.documentElement.getAttribute('answer');
	alert(ans);
	

		g_form.setValue('short_description',ans);
		g_form.setValue('description','Testing Description');
	

}

Please let me know if it does not work for you and please comment or remove logs.

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang

[ashok17]

Hi Swathi,

Thanks for response.

I have tried Personal Developer Instances few possible approaches in like Business Rule and run script activity but after tried client script also, it's works on PDI also.

Thankyou..