How to configure Required Field scorecard metrics to measure CMDB record completeness

nareshTT
Tera Contributor

Hello All,

We have requirement to configure Required Field scorecard metrics to measure CMDB record completeness. We would like to set up below parameters : 

Scope limited to Principal CI Classes only
• Metric Type: Required
• Thresholds (Out of the Box):
Lower Threshold: 33
Upper Threshold: 67

We are on zurich release. But i did not find a way ( from UI) to configure these things. Coudl you please guide me about how to do it ? 

 

Thank you. 

 

1 REPLY 1

Tanushree Maiti
Mega Patron

Hi @nareshTT 

 

Refer:

KB2788051 CMDB Health Dashboard — Completeness KPI: What Runs, How It Works, How CIs Are Evaluated, ... 

How to configure completeness KPI in CMDB health dashboard?

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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