How to create archive related records in Archive rule?
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01-09-2024 09:45 PM
HI Everybody,
Hope any one could help me out this query solution .
In Archive rule once creat the rule after that there is below column is Archive related records,
so there i stuck i am bit not get correct direction someone will guide as how we creat this.
The archival process should archive all related records like audit history, sla,attachments,emails related to the archived incident.
Thankyou
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01-10-2024 07:23 AM
Hi
Thankyou for quick response. but i have query regaring pt.5
5. Fill in the fields on the form, such as:
- Table: Select the table that contains the related records you want to archive.
For example, Audit [sys_audit], Task SLA [task_sla], etc.
- Relationship: Define the relationship between the primary table and the related table.
This is usually a reference field on the related table that points to the primary table.
will you bit more quide on its. i bit stuck in selecting.