HOW TO HIDE KB ARTICLE IN AI SEARCH

MattiaD97748969
Tera Contributor

Hi all,

I have an AI Search configuration for KB_knowledge, and the workflow is published.

Several articles have user criteria based on the user’s role.
In the AI Search results, all articles are displayed, but when a user clicks Read more, they receive the message:

"You do not have sufficient privileges to access this knowledge item."

How can I modify the results so that articles with user criteria are hidden from users who do not meet those criteria?

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