HOW TO HIDE KB ARTICLE IN AI SEARCH
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3 weeks ago
Hi all,
I have an AI Search configuration for KB_knowledge, and the workflow is published.
Several articles have user criteria based on the user’s role.
In the AI Search results, all articles are displayed, but when a user clicks Read more, they receive the message:
"You do not have sufficient privileges to access this knowledge item."
How can I modify the results so that articles with user criteria are hidden from users who do not meet those criteria?
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Tokyo
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3 weeks ago
Hi,
Your issue happens because AI Search is not enforcing User Criteria during search.
Fix it by:
Enabling content access filtering on the KB Search Source
Ensuring the Search Profile enforces access
Rebuilding the index
If my response has resolved your query, please consider giving it a thumbs up and marking it as the correct answer!
Thanks
Nayan Patel
IT ServiceNow Consult, ServiceNow ArchX
If my response has resolved your query, please mark it Helpful by giving it a thumbs up and Accept the Solution
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3 weeks ago
Hi Naya,
what do you mean by “Content access filtering”?
I don’t see any option to create a script that checks user roles.
Could you please explain how this process works?
