How to make attachments mandatory on variable condition IN Employee Center Pro

[dwilborn]

Hi All,

I have a requirement to make attachment mandatory if certain conditions are met on a catalog item.  We're using ESC Pro and this catalog item would be on the ITSM tables.  I've read lots of the articles on making this happen in Service Portal... but none of those methods appear to work in ESC?  Perhaps I'm missing something, but thought I'd ask the ESC community if anyone else has experience and found a solution.

Thanks!
Daniel

[bishalsharm]

Hi Susan,

I am arrived on the same request and i just used ur approach but sadly its not working for me...