How to Redirect the user to the portal and prevent them from accessing the back office

[Abderezak ZADRI]

Do you have any idea how to redirect users who are part of a company X regardless of their role to the portal Emplyee Center and prevent them from accessing the back office?

I have set up redirection rules that work at login, however when you change the URL the user accesses the back office. For information, I followed this link:

https://www.servicenow.com/community/now-platform-blog/6-ways-to-set-up-your-service-portal-for-redi...

I thank you in advance for your help.

ZAK

[Sanjay191]

Hello @Abderezak ZADRI 

Please Use this line of code In your SPEntry page script include like

if(user.getRecord().getValue('u_opco') == 'ac87bea193d94650da17f3e97bba103a'){

            return "/esc/";

        }

Just pass the sys_id of the X company.

Please Mark as helpful

[Abderezak ZADRI]

This solution is only valid when connecting, if a user uses for example https://instancename.service-now.com/incident_list.do, he will be redirected to the list of incidents on the Back-office side

[Sanjay191]

Hello @Abderezak ZADRI 
actually, i explain my usecase what i did i have supplier users if the  company will be supplier then that user can only rediret to the supplier portal they can't access the native 

So i put the condition in script include SPEntrypage that redirect to the Supplier portal only

[Sandeep Rajput]

@Abderezak ZADRI Please refer to this support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746730 to know the steps to check role in SPEntry page and navigate user to platform view or Service Portal depending up on there role.

Hope this helps.