How to Redirect Non-SSO Users to Employee Center Portal Instead of Native UI?

[Khushboo]

Hi Community,

We have two types of users accessing our Service Portal:

• SSO Users (with our organization's email and O365 account): These users are redirected directly to the Employee Center Portal upon login.
• Non-SSO Users (local accounts without O365 access): These users log in through a different route and are taken to the native UI/Agent Workspace homepage by default.

Currently, non-SSO users have to manually navigate through the application menu (e.g., All > Employee Center) to reach the portal.

Our goal is to ensure that both SSO and non-SSO users are automatically directed to the Employee Center Portal upon login, providing a consistent and seamless user experience.

Question:
What configuration or customization is needed to redirect non-SSO users to the Employee Center Portal after login instead of the native UI?

Any guidance or best practices would be greatly appreciated.

Thank you!

[SP22]

Hi @Khushboo  

Please find the below link and let me know it is helpful or not.

https://www.servicenow.com/community/developer-forum/how-to-redirect-all-users-to-service-portal-and...

https://www.servicenow.com/community/employee-center-forum/how-to-enable-sso-redireciton-on-employee...

Thanks
SP.

[Khushboo]

My  non-SSO user have 2 roles - document mgt user and approver user