How to rename the Knowledge Base?

prasanna_da
Tera Expert

Requirement : To rename the existing Knowledge Base ,

Done : renamed the existing Knowledge Knowledge base to Knowledge v1.01  by changing the title of the knowledge base.

prasanna_da_1-1671787005218.png

 

Output :  No changes observed on the portal side.   Attached the screenshot below

prasanna_da_2-1671787081636.png

 

 

How can this be achieved such that, the name of the knowledge base on the service portal can be changed.

Thanks In Advance,
Prasanna D.




Any suggestions on this : @Ankur Bawiskar . 

2 ACCEPTED SOLUTIONS

 

Thanks for the helping hand, But it doesen't help ,
Tried
1 . cleared the cache and then tried changing name .

2. cleared cache logged out , logged in tried changing name.

FYI : @sag 

View solution in original post

@prasanna_da Try clearing your browser cache , it should reflect. This is esc portal, can you check if this is reflected in SP portal?


Raghav
MVP 2023

View solution in original post

10 REPLIES 10

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @prasanna_da ,

Try by clearing cache. 

type in application navigator as cache.do and clear cache memory.


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

 

Thanks for the helping hand, But it doesen't help ,
Tried
1 . cleared the cache and then tried changing name .

2. cleared cache logged out , logged in tried changing name.

FYI : @sag 

RaghavSh
Kilo Patron

Try clearing your cache using "cache.do" or logout and login and then check if changes are reflected.


Raghav
MVP 2023

Thanks for the helping hand, But it doesen't help ,
Tried
1 . cleared the cache and then tried changing name .

2. cleared cache logged out , logged in tried changing name.

FYI : @Gunjan Kiratkar