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12-23-2022 01:20 AM
Requirement : To rename the existing Knowledge Base ,
Done : renamed the existing Knowledge Knowledge base to Knowledge v1.01 by changing the title of the knowledge base.
Output : No changes observed on the portal side. Attached the screenshot below
How can this be achieved such that, the name of the knowledge base on the service portal can be changed.
Thanks In Advance,
Prasanna D.
Any suggestions on this : @Ankur Bawiskar .
Solved! Go to Solution.
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12-23-2022 01:41 AM
Thanks for the helping hand, But it doesen't help ,
Tried
1 . cleared the cache and then tried changing name .
2. cleared cache logged out , logged in tried changing name.
FYI : @sag
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12-23-2022 02:07 AM
@prasanna_da Try clearing your browser cache , it should reflect. This is esc portal, can you check if this is reflected in SP portal?
Raghav
MVP 2023
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12-23-2022 01:26 AM
Hi @prasanna_da ,
Try by clearing cache.
type in application navigator as cache.do and clear cache memory.
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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12-23-2022 01:41 AM
Thanks for the helping hand, But it doesen't help ,
Tried
1 . cleared the cache and then tried changing name .
2. cleared cache logged out , logged in tried changing name.
FYI : @sag
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12-23-2022 01:28 AM - edited 12-23-2022 01:31 AM
Try clearing your cache using "cache.do" or logout and login and then check if changes are reflected.
Raghav
MVP 2023
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12-23-2022 01:41 AM
Thanks for the helping hand, But it doesen't help ,
Tried
1 . cleared the cache and then tried changing name .
2. cleared cache logged out , logged in tried changing name.
FYI : @Gunjan Kiratkar