HR Task Visibility Issue in ESC with "Mark When Complete" Setting

wkhong
Tera Contributor

I have set the HR Template to "Mark When Complete," but the assigned user cannot see the corresponding HR Task in ESC. The HR Task only becomes visible in ESC when its state is "Closed Complete." Additionally, if the state is changed to "Draft," the HR Task disappears again for the assigned user.

Can you help me find a solution to this issue?

 

1. Issue Badge Task Assigned to John Duran

 

스크린샷 2025-01-22 173354.png

 

 

2. Even when impersonating John Duran, the task is not visible in ESC

 

스크린샷 2025-01-22 173327.png

 

3. Task State is Closed Completed and assigned to John Duran. 

 

스크린샷 2025-01-22 173622.png

 

4. When the state of the HR Task is changed to "Closed Complete," it appears in John Duran's task list

스크린샷 2025-01-22 173915.png


2 REPLIES 2

Shruti
Mega Sage
Mega Sage

Hi,

State should be "Ready" in HR template.

Draft tasks are not visible on portal

Community Alums
Not applicable

Hi @wkhong ,

I agree with @Shruti   !!

You should change the "State" as "Ready" in the HR template.