Is there a way to match the breadcrumbs navigation to the taxonomy topics

janindiadoc_1
Tera Guru

I've got a custom portal that includes Taxonomy Topics in the mega menu. When I say "custom portal," I mean that we use our own Portal records, but we're using the out-of-the-box Catalog Home Page (esc_sc_cat_item) and Knowledge Home Page (esc_knowledge_home) pages.

 

Each Topic contains Catalog Items or Knowledge Articles as connected content. However, when users navigate to a Catalog Item or Knowledge Article, the breadcrumbs display the Category hierarchy rather than the Taxonomy Topic hierarchy.

 

Is there a way to have the breadcrumbs resolve against the Taxonomy Topics instead of the Categories?

For example, if a Catalog Item or Knowledge Article is connected to the Topic "Computers", the breadcrumb should display something like: Home > Computers > [Catalog Item / Knowledge Article] instead of showing the Category path.

I've attached a screenshot showing the expected breadcrumb structure. Has anyone implemented this or knows whether it's supported out of the box?

janindiadoc_1_0-1780640135866.png

 

2 REPLIES 2

kaustubhdub
Tera Guru

Hey @janindiadoc_1 ,
Please review the below link maybe that will help you with your issue.
Solved: How to make breadcrumb navigation to match Content... - ServiceNow Community

If my solution was helpful, please accept the solution. As this helps others.

Regards
Kaustubh Dubey

Tanushree Maiti
Tera Patron

Hi @janindiadoc_1 

 

refer the links:

Adding breadcrumbs to cat item view 

Show Topic name in breadcrumb path on ESC Portal 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti